Andrea Goulet

Effective Date: May 21, 2025
Company: Lovelace Communications, LLC (DBA Andrea Goulet)
Contact: hello@lovelacecommunications.com

These Terms of Service (“Terms”) outline the conditions that apply when you engage Andrea Goulet (Lovelace Communications, LLC) for services or use this website (andreagoulet.com). By purchasing a product, booking a session, or accessing our content, you agree to these terms.

If anything here is unclear, please contact us—we believe in clear communication.

• Client: The individual or organization purchasing services or digital products.
• Consultant: Andrea Goulet, operating through Lovelace Communications, LLC.
• Services: Any paid offering including speaking engagements, advisory sessions (one-time or ongoing), and interactive working sessions.
• Deliverables: Documents, summaries, slide decks, or other materials created as part of a service.
• Programs: Customized, multi-part engagements combining speaking, advisory, and workshops.
• Digital Products: E-books, downloadable files, templates, recorded courses, and other non-service content sold online.

• Booking & Payment: Payment must be received in full before your service is scheduled or product is delivered. Advisory services are purchased online via Stripe and require acceptance of these Terms at checkout.
• Rescheduling: You may reschedule once with at least 48 hours’ notice at no cost. Additional changes or short-notice reschedules may incur a fee.
• Cancellation: Cancellations within 48 hours of a session may result in forfeiture. Retainers require 30 days’ written notice to cancel.
• Professional Expectations: All parties agree to be timely, prepared, and engaged.
• Results Disclaimer: We offer strategic support and tools. Your results depend on your application of the material.

A. Speaking Engagements

All intellectual property created for a speaking engagement (slides, speech content, visual assets, etc.) remains the sole property of Andrea Goulet. You receive a non-exclusive, royalty-free license to use recordings or slides for internal training purposes only, unless otherwise agreed in writing. You may not sell, distribute, or reuse the content externally without permission.

B. Advisory Services

All deliverables created for advisory sessions—whether one-time or ongoing—are considered works made for hire and are fully owned by you. Andrea retains the right to reuse pre-existing frameworks, methods, or insights in other contexts, provided your confidential information is not disclosed.

C. Digital Products

All digital products are licensed, not sold. You receive a personal, non-transferable license to use the content for your individual or internal business use.

D. Custom Programs

Programs that combine multiple service types are governed by a separate, customized agreement. These Terms apply only if explicitly referenced in that agreement.

Both parties agree to keep private any sensitive information shared. We may anonymize and reuse insights for teaching or writing, but we will never disclose your identity or proprietary info without permission.

To develop custom content and reports, Andrea may use generative AI tools such as a custom-trained GPT model. These tools are configured not to share your data or use it to train public models. You may request full human-only analysis if preferred and additional fees may apply.

Unless you opt out in writing, you grant us permission to:

• Display your company name and logo in Andrea’s portfolio, website, or marketing materials.
• Reference the engagement in case studies, presentations, or promotional content.

No sensitive or proprietary information will be shared.

We’re not liable for delays or non-performance caused by events beyond our control—like natural disasters, power outages, or illness. We’ll work with you in good faith to reschedule.

Our total liability is limited to the fees paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages such as lost profits, data loss, or missed business opportunities.

A. Speaking Engagements

• Includes a discovery call, live presentation (virtual or in-person), custom slides, and optional Q&A.
• Internal-use recordings allowed with permission. IP remains with Andrea.

B. Advisory Services

• Booked online via Stripe and includes both one-time and ongoing mentoring options.
• Clients own custom deliverables. Work is virtual and governed by these Terms.

C. Digital Products

• Personal-use license only. No resale or sharing.
• All sales are final.
• Products will be delivered via download link or email unless otherwise specified.

D. Custom Programs

These are governed by a separate client-specific contract and may include a mix of speaking, advisory, and sessions.