Andrea Goulet

Effective Date: January 22, 2026
Company: Lovelace Communications, LLC (DBA Andrea Goulet)
Contact: hello@lovelacecommunications.com

These Terms of Use (“Terms”) govern all access to and use of the services, programs, digital products, and community spaces provided by Lovelace Communications, LLC, doing business as Andrea Goulet (“the Company”). By purchasing, accessing, or participating in any Company service, including Coaching Services, Consulting Services, Training Services, Speaking Services, Digital Products, Community Membership, or use of andreagoulet.com (“the Website”), the Client or Community Member (“the Client”) agrees to be bound by these Terms.

These Terms apply in addition to any platform-specific terms (such as Heartbeat’s terms of service), Community Guidelines, the Company’s Code of Conduct, and the Company’s separate Privacy Policy.

If the Client does not agree to these Terms, they should not purchase or use any Company services or access any Company community or content.

Company means Lovelace Communications, LLC (DBA Andrea Goulet).

Client means any individual or organization purchasing or accessing services or digital products.

Community Member means any individual granted access to the Company’s community platform.

Services include all Coaching Services, Consulting Services, Training Services, Speaking Services, Programs, Community Membership, and any other offerings provided by the Company.

Coaching Services include private coaching, group coaching, monthly coaching subscriptions, and any developmental or skills-focused coaching offered by the Company.

Consulting Services include strategic guidance, assessments, frameworks, reports, recommendations, and other expert advisory work that may involve deliverables.

Training Services include workshops, corporate training, and programmatic instructional engagements.

Speaking Services include keynote presentations, talks, and related speaking engagements.

Digital Products include downloadable or recorded content, templates, e-books, and any digital media sold or provided by the Company.

Programs means custom or multi-service engagements combining any of the above service types.

Deliverables means documents, strategic materials, reports, slide decks, assessments, or other tangible outputs produced as part of Consulting Services or Programs.

Platform refers to any online system used to deliver services or community access, including Heartbeat, Zoom, Stripe, or andreagoulet.com.

Clients must be at least 18 years old to purchase or access Company Services.

Clients are responsible for providing accurate information and maintaining the confidentiality of their login credentials. The Client is responsible for all activity under their account.

4.1 Coaching Services

Payment Structure: Coaching Services may be purchased as monthly subscriptions or prepaid packages. Payment is required before access to Coaching Services is granted.

Monthly Billing: Monthly coaching subscriptions renew automatically until canceled. The Client may cancel at any time with 30 days written notice.

Missed Sessions: Missed sessions do not roll over or qualify for refunds.

Minimum Commitments: Coaching services may require a minimum commitment of 3 – 6 months. Once purchased, the client agrees to pay the entire minimum commitment before cancellation. 

Rescheduling: The Company may allow limited rescheduling at its discretion.

Refunds: Coaching fees are nonrefundable once a billing cycle begins.

No Guarantees: Coaching Services support personal and professional development but cannot and do not guarantee results or outcomes.

Not a Substitute for Professional Advice: Coaching Services are not therapy, mental health treatment, medical advice, legal advice, financial advice, or any form of licensed professional service. The Client is solely responsible for all decisions and actions resulting from coaching.

4.2 Consulting Services

Statement of Work: Consulting Services are governed by a separate written Statement of Work (“SOW”). The SOW outlines the scope, deliverables, timelines, pricing, milestones, communication expectations, and any additional terms specific to the engagement.

Payment: Fees must be paid according to the schedule outlined in the SOW or invoice.

Changes in Scope: Changes to the scope of work require mutual written agreement and may result in additional fees.

Refunds: Fees for Consulting Services are nonrefundable once work has begun.

Client Responsibilities: The Client agrees to provide timely access to information, personnel, and resources necessary for completing the engagement, as outlined in the SOW.

4.3 Training Services

Statement of Work: Training Services, including workshops, corporate training, and custom instructional programs, are governed by a separate SOW or event agreement. The SOW outlines the program structure, deliverables, training dates, preparation requirements, pricing, and applicable travel or logistical terms.

Payment: Payment must be made according to the schedule established in the SOW or invoice.

Changes or Cancellations: Any changes to training dates, participant capacity, location, or program scope must be agreed to in writing and may incur additional fees.

Intellectual Property: All training materials remain the intellectual property of the Company. The Client receives only the license described in the SOW.

4.4 Speaking Services

Statement of Work / Engagement Agreement: Speaking Services are governed by a separate SOW, engagement agreement, or event contract. This agreement outlines the presentation topic, event date, recording permissions, deliverables (if any), travel requirements, and pricing.

Payment: Fees for Speaking Services must be paid according to the SOW or invoice schedule.

Changes or Cancellations: Any changes or cancellations by the Client must comply with the terms of the SOW and may incur additional fees.

Intellectual Property: The Company retains ownership of all speaking content. Recording or distributing the presentation requires prior written permission as specified in the SOW.

4.5 Digital Products

License: Digital Products are licensed, not sold. Clients receive a non-transferable license for personal or internal business use.

All Sales Final: Digital Product purchases are nonrefundable.

4.6 Community Membership

Billing: Community Memberships may be billed through Heartbeat, Stripe, or other platforms.

Automatic Renewal: Memberships can be structured as one-time payments or subscriptions than renew automatically unless canceled.

Cancellation: The Client may cancel subscriptions at any time via the Platform. Access continues until the end of the billing period.

No Refunds: With the exception of the initial Discovery Session, membership fees are nonrefundable. If client requests a refund for their Discovery Session, community access will be revoked.

Nonpayment: If payment fails or is reversed, Community access may be suspended.

Code of Conduct Violations: The Company may suspend or terminate Community access immediately if the Client or Community Member violates the Company’s Code of Conduct, Community Guidelines, these Terms, or any applicable platform policies. No refunds will be issued for termination based on conduct violations.

By accessing or participating in the Company’s community, the Community Member agrees to comply with:

• Code of Conduct

• Community Guidelines

• Platform-specific rules (such as Heartbeat’s policies)

Failure to follow these guidelines may result in removal or suspension at the Company’s discretion.

6.1 Company Intellectual Property

All original content created by the Company, including coaching materials, training content, consulting frameworks, speaking content, digital products, videos, and community resources, remains the exclusive property of the Company.

Clients receive only the licenses explicitly granted in these Terms or in a separate written agreement.

Redistribution, resale, public posting, or external use of Company materials is prohibited without written permission.

6.2 Client Intellectual Property

For Consulting Services, Deliverables created specifically for the Client are considered “work made for hire” and become the Client’s property upon final payment.

The Company retains ownership of all pre-existing frameworks, methods, tools, and intellectual capital used to create the Deliverables.

6.3 Community-Contributed Content

Community Members retain ownership of their own posts and contributions. By posting within the community, they grant other members a limited license to view and engage with their content within the Platform.

Members may not copy, screenshot, distribute, or share other members’ content outside the Platform without explicit written permission from the content owner.

7.1 Confidentiality in Coaching, Consulting, Training, and Speaking Services

The Company and the Client agree to maintain the confidentiality of any sensitive, proprietary, or non-public information shared during Coaching Services, Consulting Services, Training Services, or Speaking Services (“Confidential Information”).

Confidential Information includes business strategies, personal experiences, internal documents, proprietary data, and any other information that a reasonable person would understand to be confidential.

The Company may use anonymized or aggregated insights for teaching, writing, research, or marketing purposes.

Confidentiality obligations do not apply where disclosure is required by law, court order, or is necessary to prevent imminent harm.

7.2 Confidentiality in the Community

The Community is designed to be a private space for learning and reflection. Community Members agree not to disclose or distribute other members’ posts, comments, discussions, or personal information outside the Platform without explicit permission from the content owner.

The Company may summarize or anonymize themes, insights, or trends from the Community for educational or marketing purposes, but will not reveal member identities or personal details without permission.

7.3 Limited Exceptions to Confidentiality

The following subsections describe narrow circumstances in which the Company may share identifying information for legitimate business purposes. These exceptions apply only as stated and do not override the confidentiality protections in Sections 7.1 and 7.2.

7.4 Publicity & Social Proof

Unless the Client or Community Member opts out in writing, the Company may use their name, company name, logo, likeness, community profile photo, and general description of their participation in the Company’s Services or community for marketing, portfolio, or promotional purposes.

Permitted uses include, but are not limited to, display on the Company’s website, presentations, proposals, marketing materials, and social media channels.

The Company will not disclose any confidential, sensitive, or proprietary details related to the Client’s engagement or participation without explicit written consent.

Clients and Community Members may opt out at any time by emailing hello@lovelacecommunications.com.

7.5 Testimonials

If a Client or Community Member voluntarily provides feedback, a review, a survey response, or a statement of experience (“Testimonial”), the Client grants the Company a perpetual, worldwide, royalty-free license to use, reproduce, publish, edit for length or clarity (without altering meaning), and distribute the Testimonial for marketing, educational, or promotional purposes.

Unless the Client opts out in writing, the Company may attribute Testimonials using the Client’s name, title, company name, and profile photo.

The Company will not publish confidential information or materially alter the meaning or intent of the Client’s words.

The Company may use generative AI tools to support content development, analysis, or the creation of deliverables. These tools are configured not to train public models on Client data.

Clients may request human-only analysis, which may require additional fees.

Neither the Company nor the Client will be liable for any delay or failure to perform their obligations under these Terms (other than payment obligations) if that delay or failure results from events, circumstances, or causes beyond their reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to: natural disasters; acts of God; epidemics or pandemics; war; terrorism; civil unrest; government orders or restrictions; labor disputes; strikes; lockouts; power outages; failure of third-party hosting or communication services; or other events of a similar nature that are outside the affected party’s reasonable control.

The affected party will:

1. Make reasonable efforts to notify the other party of the Force Majeure Event and its expected impact; and
2. Use commercially reasonable efforts to resume performance as soon as reasonably practicable.

If a Force Majeure Event continues for more than thirty (30) days in a way that materially impacts the delivery of Services, either party may terminate the affected Services or Statement of Work upon written notice to the other party, without liability, except for fees owed for Services already performed.

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, business interruption, or reputational harm.

The Company’s total liability under these Terms is limited to the total fees paid by the Client for the specific Service giving rise to the claim.

The Company and the Client agree to attempt to resolve any concern through good-faith communication. If a resolution cannot be reached, disputes will be governed by the laws of the Commonwealth of Virginia and resolved through mediation or arbitration before either party pursues legal action.

Certain Services—including Consulting Services, Training Services, Speaking Services, and Programs—are governed by a separate Statement of Work (“SOW”) or engagement agreement. In the event of a conflict between these Terms and the applicable SOW, the SOW will control with respect to that engagement, and these Terms will govern all other aspects of the relationship.

These Terms may be updated periodically. The most current version will always be posted at andreagoulet.com. Continued use of the Company’s Services constitutes acceptance of any updated Terms.